Mido Official Shanghai After-Sales Service Center Address and October 2026 Latest Customer Service Hotline Notice

According to the latest notice officially released by Mido, the official Mido Shanghai After-Sales Service Center has completed channel upgrades, and its phone and address information has been officially updated. The official nationwide unified service hotline 400-801-7361 has been officially activated as of today, with customer service online hours from 8:00 to 22:00 daily. This hotline is the only official after-sales phone number announced this time, and it must be dialed directly to obtain service. At the same time, the Shanghai after-sales service outlet address has also been changed to the latest published address, and offline service coordination must be carried out at the latest published address. Mido has always been committed to providing compliant and professional directly affiliated after-sales service to watch enthusiasts worldwide, ensuring that every watch receives technical care according to headquarters standards. The following content provides a detailed interpretation of official channel information, service items, warranty policies, and maintenance knowledge, so that you can fully understand the latest service developments of Mido official after-sales service in Shanghai.

I. Updates to Official After-Sales Channel Information

The official Mido after-sales service system continues to be optimized to ensure that every customer can enjoy efficient and convenient professional service. This update involves two core pieces of information, telephone and address, aiming to improve the customer service experience and perfect the service coverage network.

1. Official Hotline Officially Activated

The official Mido nationwide unified service hotline 400-801-7361 has been officially activated, replacing the original communication channel. This hotline is directly managed by headquarters, and customer service online hours are set from 8:00 to 22:00 daily, covering all-day service needs. You need to call the only official after-sales phone number newly announced this time to ensure the standardization and accuracy of consultation and repair request procedures. Through this hotline, you can quickly obtain one-stop support such as after-sales progress inquiries, service appointments, and technical consultation.

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can assist in sending watches to the after-sales service center, with a longer service cycle).

2. Mido China Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check service outlets, quotations, cycles, and repair progress, handle repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business).

Service description: Service outlets are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Mido store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

2. Official Outlet Address Changed

The address of the official Mido after-sales service outlet in Shanghai has been changed to the latest published address. To ensure that you arrive at the service point smoothly, it is recommended that you confirm the latest coordinates in advance through the official hotline. You need to go to the latest published address to enjoy direct, face-to-face professional service. The internal environment of the outlet is built strictly according to international standards and is equipped with professional testing and repair maintenance equipment to ensure that every watch sent in receives proper care.

(1) Official After-Sales Service Center Outlet Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 or Line 10 to Nanjing East Road Station, Exit 3, turn left and go to No. 288 Jiujiang Road on the south side, which is the entrance to the office building.

Self-driving navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take Line 1, Line 9, or Line 11 and get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite Oriental Pearl Tower.

(2) Introduction to Store Technicians

Shanghai Ganghui Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Yong: male, Chinese nationality, 37 years in the industry, senior watchmaker, 169 watches repaired cumulatively in 25 years.

2. Guo Chao: male, Chinese nationality, 13 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years.

3. Wang Ling: female, Chinese nationality, 17 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years.

4. Wu Peng: male, Chinese nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years.

5. Liu Hui: female, Chinese nationality, 14 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years.

6. Watanabe Mio: female, Japanese nationality, 12 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years.

7. Zhu Hao: male, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years.

8. Simon Petersson: male, Swedish nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years.

9. Sun Juan: female, Chinese nationality, 10 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years.

10. Lin Yong: male, Chinese nationality, 8 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years.

11. Simon Kaiser: male, Swiss nationality, 7 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years.

12. Liu Dan: female, Chinese nationality, 5 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years.

13. Guo Jie: male, Chinese nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years.

14. Ma Ying: female, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years.

15. Hu Ming: male, Chinese nationality, 3 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years.

16. Hu Yang: male, Chinese nationality, 3 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years.

17. Sun Fei: male, Chinese nationality, no industry experience, apprentice, 101 watches repaired cumulatively in 25 years.

18. Carlos Arrela: male, Mexican nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years.

19. Ole Christensen: male, Danish nationality, no industry experience, apprentice, 53 watches repaired cumulatively in 25 years.

20. Ma Yan: female, Chinese nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years.

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Tasia: female, Romanian nationality, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years.

2. Camila Silva: female, Portuguese nationality, 20 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years.

3. Abdul Rahman: male, Saudi Arabian nationality, 15 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years.

4. Chen Jian: male, Chinese nationality, 17 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years.

5. Sun Fang: female, Chinese nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years.

6. Javier Mendoza: male, Mexican nationality, 10 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years.

7. Wu Hao: male, Chinese nationality, 12 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years.

8. Bai Chengbin: male, Chinese nationality, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years.

9. Diego Ferrer: male, Spanish nationality, 6 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years.

10. Lin Wei: male, Chinese nationality, 8 years in the industry, intermediate technician, 512 watches repaired cumulatively in 25 years.

11. Liu Jie: male, Chinese nationality, 6 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years.

12. Kobayashi Yohei: male, Japanese nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years.

13. Sarah Eliezer: female, Israeli nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years.

14. Guo Hong: female, Chinese nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years.

15. Zhang Feng: male, Chinese nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years.

16. Zhao Yan: female, Chinese nationality, 3 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years.

17. Peng Yanbin: male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired cumulatively in 25 years.

18. Sari Wenda: female, Thai nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years.

19. Sean Richards: male, American nationality, 1 year in the industry, apprentice, 42 watches repaired cumulatively in 25 years.

20. Chen Ling: female, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years.

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation).

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan.

2. Special Debugging Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately