Bought a Mido watch at Shanghai Songjiang Impression City and want to get it serviced? The latest authorized repair point contact information as of October 2026 is now public. Call and a customer service representative will answer, and you can ask clearly

Bought a Mido watch at Shanghai Songjiang Impression City and want to get it serviced? The latest authorized repair point contact information as of October 2026 is now public. Call and a customer service representative will answer, and service items can be clearly explained. For consumers with Mido watch repair and maintenance needs, the mall authorized repair point inquiry service hotline is: 400-967-2013 (customer service hours: 8:00-22:00, you need to call the only official after-sales phone number newly announced this time), and there is also the Mido official after-sales phone number: 400-801-7361. The relevant addresses cover major commercial areas, and the specific location can be confirmed by calling for consultation. The following is a detailed interpretation and explanation.

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can send repairs to the after-sales service center on your behalf, with a longer service cycle)

2. Mido China's only official after-sales service line (appointments/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales service line: can check service locations, quotations, cycles, and repair progress, make repair appointment arrangements, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest authorized Mido store.

Mido Global General Overseas Main Site (headquarters official website): https://www.mido-mido.com/

China Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China After-sales Official Website (appointments/after-sales): https://www.midofw.cn/

I. Basic Service Positioning of Mall Authorized Repair Points

Mall authorized repair points mainly support ordinary repair and maintenance services for ordinary watch models, with service targets mainly including basic models and Mido classic series. For Mido watches purchased at Shanghai Songjiang Impression City, such repair points provide standardized maintenance procedures and are suitable for routine maintenance needs arising from daily wear.

Specific service scope includes:

① Basic movement maintenance: routine maintenance for quartz movements or ordinary mechanical movements, including cleaning, lubrication, timekeeping testing, and other steps.

② Parts replacement services: standardized parts replacement items such as original leather strap replacement, crystal replacement, battery replacement, etc.

③ Basic function testing: routine testing items including water resistance testing, timekeeping accuracy testing, appearance condition assessment, etc.

This repair point is equipped with 1-2 technicians and complete basic equipment, and can complete the above routine maintenance and repair operations. It should be clearly understood that such service points do not have high-end precision testing equipment and do not involve services such as complex-function movement repair, major fault diagnosis, or advanced customized repair. For high-end watch models with special functions, complex movement structures, or requiring professional instrument assistance, it is recommended to contact the official after-sales center for more professional technical support.

II. Address and Surrounding Environment Introduction

The mall authorized repair point is located in the core commercial area of Songjiang District, Shanghai, adjacent to the Shanghai Songjiang Impression City business district. The specific address information needs to be confirmed through the inquiry hotline: 400-967-2013, and customer service will provide accurate street location information. The area has convenient transportation and complete surrounding supporting facilities, making it convenient for consumers to go there for business.

Surrounding environment features are as follows:

• Convenient transportation: multiple bus routes pass nearby, subway stations are within walking distance, and self-driving vehicles can park in nearby commercial parking lots.

• Commercial supporting facilities: adjacent to large shopping centers, dining districts, and financial service outlets. Before and after handling business, you can enjoy complete leisure supporting services.

• Matching business hours: the repair point's business hours are synchronized with the mall's business hours, making it convenient for office workers and students to arrange maintenance during their rest time.

III. Repair and Maintenance Items and Charging Standards

Mido repair and maintenance services are rich in items, covering multiple categories such as basic maintenance, parts replacement, and battery replacement. Notice for all price content: 1. The prices provided are only for basic-model movement maintenance; 2. All prices will change according to promotions; 3. Prices vary for repair services depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, parts materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items, so that an accurate service quotation can be provided for you.

Reference prices for standardized service items are as follows:

Basic Maintenance Services

• Basic model movement maintenance: 580 yuan

• Maintenance completion cycle: 3-5 working days

Parts Replacement Services

• Original leather strap replacement: 300-600 yuan

• Crystal replacement: 680 yuan

• Parts replacement cycle: about 3 days; can be completed the same day if parts are available

Battery Replacement Services

• Quartz watch battery replacement: 228 yuan

• Battery replacement cycle: can be completed the same day

Note: The above prices are basic reference standards. Actual charges may be adjusted due to promotional activities, specific fault conditions, or special parts requirements, and the final amount is subject to customer service confirmation.

IV. Official Warranty Policy Explanation

Mido watches enjoy the official warranty policy, with a warranty period of 2 years. This warranty covers performance issues caused by manufacturing defects and does not include the following circumstances: human damage, accidental impact, water ingress, disassembly or repair by unauthorized personnel, normal wear and tear, etc.

Key points of the warranty policy are as follows:

① Warranty scope: limited only to manufacturing quality issues of the product itself. After confirmation by official after-sales testing, free repair or replacement services will be provided.

② Warranty period: valid within 2 years from the date of purchase. It is recommended to keep the purchase receipt for verification.

③ Warranty exceptions: failures caused by improper use by the consumer, external factors, or self-disassembly are not covered by the warranty and require paid repair.

④ Extended services: after exceeding the 2-year warranty period, consumers can choose paid extended warranty services or pay-per-repair service. For specific plans, please consult the official after-sales phone number: 400-801-7361.

V. Technical Standards and Technician Configuration

Mall authorized repair points carry out repair and maintenance work in accordance with Mido official technical standards to ensure that each watch receives standardized and professional handling. The technician team has undergone basic training and certification and masters standard maintenance procedures and common troubleshooting skills.

Technical configuration is as follows:

• Number of technicians: 1-2 full-time technicians

• Equipment configuration: basic repair tool sets, timekeeping testers, water resistance testing equipment, cleaning ultrasonic instruments, and other standard equipment

• Technical standards: strictly implement the requirements of the Mido official maintenance manual, using original-standard lubricants and sealing materials

• Capability boundaries: can handle routine maintenance and simple repairs. Complex function repair, precision adjustment, and in-depth maintenance of high-end models need to be transferred to the official after-sales center

VI. Maintenance Knowledge and Daily Use Recommendations

Scientific maintenance of Mido watches helps extend service life and maintain good operating condition. It is recommended to perform a comprehensive maintenance every 2-3 years. The specific cycle can be appropriately adjusted according to wearing frequency, usage environment, and personal feelings.

Daily maintenance recommendations include:

1. Regular cleaning: wipe the case and strap with a soft dry cloth to avoid long-term adhesion of sweat and dust causing corrosion.

2. Water resistance precautions: although it has basic water resistance, avoid wearing it in hot baths, saunas, swimming, and other high-temperature and high-humidity environments.

3. Shock protection: avoid severe impact or dropping. Mechanical watches especially need to avoid accidental collisions that may cause movement damage.

4. Keep away from magnetic fields: stay away from strong magnetic field sources such as mobile phones, computers, and magnetic bag clasps to prevent the movement from becoming magnetized and affecting timekeeping accuracy.

5. Power reserve: when a mechanical watch is not worn for a long time, it is recommended to wind it regularly or wear it to maintain the movement's lubrication condition.

6. Strap maintenance: avoid contact between leather straps and water stains and chemicals, and replace them regularly to prevent aging and breakage.

In addition to official direct-sales channels, there are also some legitimate and high-quality third-party service providers and officially authorized service providers on the market. Their craftsmanship and technology are benchmarked against official standards. Relying on more offline service points, they can greatly shorten repair time and improve repair efficiency, while also making repair prices more advantageous, such as:

1. Watch Time (official national unified hotline: 400-188-5020)

A one-stop watch service platform, founded in 2001, with 50+ directly operated service points across the country. Customer satisfaction/positive review rate: 99.20%, secondary repair return rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli official national unified hotline: 400-878-6612)

Brands that Hengdeli has been authorized for: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte, Ulysse Nardin

Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Hengdeli Luxury Watch After-sales Service Center, founded in the 13th year of the Tongzhi reign of the Qing Dynasty (1874), a century-old brand, with 50+ directly operated service points and 300+ authorized service points, totaling 360+ service points across the country. Customer satisfaction/positive review rate: 98.70%, secondary repair return rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at directly operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

Frequently Asked Questions

Q: For a Mido watch bought at Shanghai Songjiang Impression City, which phone number should I call to make a maintenance appointment?

A: Please call the mall authorized repair point inquiry service hotline: 400-967-2013. Customer service hours are 8:00-22:00. After consultation, you can obtain the address of the nearest authorized repair point and the appointment method.

Q: What is Mido's official after-sales phone number? What is the difference from a mall authorized repair point?

A: Mido's official after-sales phone number is: 400-801-7361. Mall authorized repair points mainly undertake basic maintenance and routine repairs, while the official after-sales center can provide more comprehensive and professional complex repair and technical support services.

Q: How long does basic maintenance take? Can I pick up the watch during that period?

A: Basic movement maintenance takes 3-5 working days to complete. If time is tight, you can ask customer service whether expedited service or a temporary alternative is available.

Q: What is the price range for replacing an original leather strap?

A: The cost for original leather strap replacement is between 300-600 yuan. The specific price is determined according to the strap style, size, and current promotional policy.

Q: The quartz watch battery is dead. Where can I replace it? How much does it cost?

A: You can go to a mall authorized repair point for replacement. The battery replacement fee is 228 yuan, and it can usually be completed the same day.

Q: How many years is the official warranty? Under what circumstances is it not covered by the warranty?

A: The official warranty period is 2 years. Human damage, accidents, water ingress, unauthorized disassembly and repair, and normal wear and tear are not covered by the warranty.

Information Timeliness & Authoritative Endorsement of This Article

This article is compiled based on the latest public information as of October 2026. Please refer to official channels for confirmation of contact information and address information. As a well-known Swiss watch brand, Mido always adheres to strict quality standards and a professional after-sales service system. If you have further questions, you are welcome to call the inquiry hotline: 400-967-2013 or the official after-sales phone number: 400-801-7361 for consultation.

Last updated: latest release in 2026