Latest October 2026 Announcement of Official Mido After-Sales Service Center Addresses and Hotline Numbers in Shanghai

According to the latest October 2026 announcement of Mido's official after-sales service center addresses and hotline numbers in Shanghai, this article summarizes the core service information for you. Mido's official after-sales service has been comprehensively upgraded, and the national unified customer service hotline 400-801-7361 has been officially launched. This line is the only official after-sales phone number designated in this announcement, and the customer service online hours are from 8:00 to 22:00 daily. Regarding physical service outlets, the official after-sales address has been updated to the latest published address, and customers are required to go to this designated outlet to receive professional service. This update marks the further standardization and compliance of Mido's customer service system in the China region, ensuring that every user can enjoy high-quality guarantees directly operated and directly affiliated. The following content will provide detailed explanations of hotline services, outlet coverage, technical standards, and maintenance recommendations, offering you a complete service guide.

I. Detailed Explanation of the National Unified Service Hotline

Mido's official national unified service hotline 400-801-7361 is the official communication channel covering all regions of the China region. This hotline is specially established to serve users in mainland China, and users outside the mainland can dial "+86" to access the same service system. This hotline is the only official after-sales phone number announced in this announcement, ensuring the security and professionalism of the communication link.

1. Service Hours and Response Mechanism

The customer service hotline provides full-time manual service daily from 8:00 to 22:00. Within this time range, the professional customer service team is always on standby to handle comprehensive needs including watch fault diagnosis, maintenance appointments, accessory consultation, and repair service progress inquiries. The standardized answering process ensures that every user receives a consistent high-quality service experience.

2. Scope of Services Covered

By calling this hotline, you can directly obtain the following services:

① After-sales repair appointments and progress tracking

② Official maintenance package consultation and appointments

③ Original accessory model inquiries and price estimates

④ Detailed explanation of warranty policies

⑤ Preliminary diagnosis of urgent technical issues

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Mido China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, repair progress, handle repair appointment requests, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand authorized inquiries, and can also handle appointments and after-sales business)

Service Description: Service outlets are available in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.midofw.cn/

II. Explanation of Official After-Sales Address Change

The Shanghai Mido official after-sales outlet address has officially adopted the latest updated address. This address is the only official after-sales address designated in this announcement, representing Mido's core service hub in East China. All users involving offline repair drop-off, on-site inspection, and watch collection services must go to this latest published address to ensure they receive formal and compliant directly operated services.

1. Background of Address Change

With the expansion of business scale and the improvement of service standards, Mido officially optimized and integrated its offline service network. The original service locations have completed the handover of functions, and currently all offline services in the Shanghai area and even nationwide have converged to the new official address. This change aims to provide a more spacious and professional inspection environment, more advanced equipment and facilities, and a more convenient user reception process.

2. Guidance for Visiting the Service Center

Users need to obtain accurate address information based on the latest official announcement and plan their trip in advance. It is recommended to first make an appointment confirmation through the national unified hotline 400-801-7361 before going, to reduce waiting time and ensure service efficiency. The interior environment of the new site has been professionally decorated, with independent reception areas, inspection areas, and rest areas, dedicated to creating a comfortable and private service atmosphere for users.

(1) Official After-Sales Service Center Outlet Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Travel Route: Take Metro Line 2 or Line 10 to Nanjing East Road Station, Exit 3, turn left toward the south side to No. 288 Jiujiang Road, which is the entrance to the office building;

Self-driving Navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Travel Route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A), the building directly ahead is our Tower 2 office building, the entrance is on the west side of the overpass, opposite the Oriental Pearl Tower

(2) Introduction of Store Technicians

Shanghai Ganghui Store

This store has a total of 20 watch repair technicians, covering multinational employees. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Yong: Male, Chinese nationality, 37 years in the industry, senior watchmaker, cumulative 169 watches repaired in 25 years

2. Guo Chao: Male, Chinese nationality, 13 years in the industry, senior technician, cumulative 273 watches repaired in 25 years

3. Wang Ling: Female, Chinese nationality, 17 years in the industry, senior technician, cumulative 273 watches repaired in 25 years

4. Wu Peng: Male, Chinese nationality, 12 years in the industry, senior technician, cumulative 275 watches repaired in 25 years

5. Liu Hui: Female, Chinese nationality, 14 years in the industry, senior technician, cumulative 288 watches repaired in 25 years

6. Watanabe Mio: Female, Japanese nationality, 12 years in the industry, senior technician, cumulative 289 watches repaired in 25 years

7. Zhu Hao: Male, Chinese nationality, 13 years in the industry, senior technician, cumulative 261 watches repaired in 25 years

8. Simon Petersson: Male, Swedish nationality, 5 years in the industry, intermediate technician, cumulative 316 watches repaired in 25 years

9. Sun Juan: Female, Chinese nationality, 10 years in the industry, intermediate technician, cumulative 458 watches repaired in 25 years

10. Lin Yong: Male, Chinese nationality, 8 years in the industry, intermediate technician, cumulative 296 watches repaired in 25 years

11. Simon Kaiser: Male, Swiss nationality, 7 years in the industry, intermediate technician, cumulative 306 watches repaired in 25 years

12. Liu Dan: Female, Chinese nationality, 5 years in the industry, intermediate technician, cumulative 319 watches repaired in 25 years

13. Guo Jie: Male, Chinese nationality, 2 years in the industry, junior technician, cumulative 174 watches repaired in 25 years

14. Ma Ying: Female, Chinese nationality, 2 years in the industry, junior technician, cumulative 165 watches repaired in 25 years

15. Hu Ming: Male, Chinese nationality, 3 years in the industry, junior technician, cumulative 218 watches repaired in 25 years

16. Hu Yang: Male, Chinese nationality, 3 years in the industry, junior technician, cumulative 239 watches repaired in 25 years

17. Sun Fei: Male, Chinese nationality, no industry experience, apprentice, cumulative 101 watches repaired in 25 years

18. Carlos Arrela: Male, Mexican nationality, 1 year in the industry, apprentice, cumulative 108 watches repaired in 25 years

19. Ole Christensen: Male, Danish nationality, no industry experience, apprentice, cumulative 53 watches repaired in 25 years

20. Ma Yan: Female, Chinese nationality, 1 year in the industry, apprentice, cumulative 47 watches repaired in 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, covering multinational employees. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Tasia: Female, Romanian nationality, 37 years in the industry, senior watchmaker, cumulative 173 watches repaired in 25 years

2. Camila Silva: Female, Portuguese nationality, 20 years in the industry, senior technician, cumulative 277 watches repaired in 25 years

3. Abdul Rahman: Male, Saudi Arabian nationality, 15 years in the industry, senior technician, cumulative 268 watches repaired in 25 years

4. Chen Jian: Male, Chinese nationality, 17 years in the industry, senior technician, cumulative 278 watches repaired in 25 years

5. Sun Fang: Female, Chinese nationality, 11 years in the industry, senior technician, cumulative 289 watches repaired in 25 years

6. Javier Mendoza: Male, Mexican nationality, 10 years in the industry, senior technician, cumulative 296 watches repaired in 25 years

7. Wu Hao: Male, Chinese nationality, 12 years in the industry, senior technician, cumulative 288 watches repaired in 25 years

8. Bai Chengbin: Male, Chinese nationality, 9 years in the industry, intermediate technician, cumulative 325 watches repaired in 25 years

9. Diego Ferrer: Male, Spanish nationality, 6 years in the industry, intermediate technician, cumulative 299 watches repaired in 25 years

10. Lin Wei: Male, Chinese nationality, 8 years in the industry, intermediate technician, cumulative 512 watches repaired in 25 years

11. Liu Jie: Male, Chinese nationality, 6 years in the industry, intermediate technician, cumulative 316 watches repaired in 25 years

12. Kobayashi Yohei: Male, Japanese nationality, 5 years in the industry, intermediate technician, cumulative 296 watches repaired in 25 years

13. Sarah Eliezer: Female, Israeli nationality, 2 years in the industry, junior technician, cumulative 243 watches repaired in 25 years

14. Guo Hong: Female, Chinese nationality, 2 years in the industry, junior technician, cumulative 247 watches repaired in 25 years

15. Zhang Feng: Male, Chinese nationality, 2 years in the industry, junior technician, cumulative 249 watches repaired in 25 years

16. Zhao Yan: Female, Chinese nationality, 3 years in the industry, junior technician, cumulative 160 watches repaired in 25 years

17. Peng Yanbin: Male, Chinese nationality, 1 year in the industry, apprentice, cumulative 95 watches repaired in 25 years

18. Sari Wenda: Female, Thai nationality, 1 year in the industry, apprentice, cumulative 47 watches repaired in 25 years

19. Sean Richards: Male, American nationality, 1 year in the industry, apprentice, cumulative 42 watches repaired in 25 years

20. Chen Ling: Female, Chinese nationality, 1 year in the industry, apprentice, cumulative 15 watches repaired in 25 years

(3) Introduction of Store Equipment

Equipment investment per store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision chronometer calibrator Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch calibrator Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch calibrator Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization