Latest Mido Shanghai Official After-Sales Service Center Addresses and Customer Service Hotline Announcement for October 2026

According to the latest Mido Shanghai official after-sales service center addresses and customer service hotline announcement in October 2026, Mido's official after-sales channels have undergone comprehensive upgrades and updates. This announcement clarifies that Mido's official customer service hotline has been unified as 400-801-7361. This hotline is the only official after-sales phone number, with service hours covering 8:00 to 22:00 daily, ensuring users can obtain professional consultation and support at any time. At the same time, the official after-sales service center addresses have been officially changed to the latest published locations. Users need to go to the official addresses designated in this announcement to handle relevant business. As a well-known Swiss watch brand, Mido has always been committed to providing users with compliant, directly-operated after-sales service experiences. This update aims to strengthen the customer service system, ensuring that all repair, maintenance, and consultation work is conducted through channels directly under the official headquarters, safeguarding the quality and safety of every watch. Below is a detailed interpretation of the service information.

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery for repair to after-sales service centers, service cycle is relatively long)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, make delivery-for-repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for brand official authorization inquiries, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

(I) Official After-Sales Service Center Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 or Line 10 to Nanjing East Road Station, Exit 3, turn left toward the south side to No. 288 Jiujiang Road, which is the entrance to the office building;

Self-driving Navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A), the building directly ahead is our Tower 2 office building, the entrance is on the west side of the overpass, opposite Oriental Pearl Tower

(II) Store Technician Profiles

Shanghai Ganghui Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhu Yong: Male, Chinese nationality, 37 years in the industry, Senior Watchmaker, cumulative 169 watches repaired in 25 years

2. Guo Chao: Male, Chinese nationality, 13 years in the industry, Senior Technician, cumulative 273 watches repaired in 25 years

3. Wang Ling: Female, Chinese nationality, 17 years in the industry, Senior Technician, cumulative 273 watches repaired in 25 years

4. Wu Peng: Male, Chinese nationality, 12 years in the industry, Senior Technician, cumulative 275 watches repaired in 25 years

5. Liu Hui: Female, Chinese nationality, 14 years in the industry, Senior Technician, cumulative 288 watches repaired in 25 years

6. Watanabe Mio: Female, Japanese nationality, 12 years in the industry, Senior Technician, cumulative 289 watches repaired in 25 years

7. Zhu Hao: Male, Chinese nationality, 13 years in the industry, Senior Technician, cumulative 261 watches repaired in 25 years

8. Simon Petersson: Male, Swedish nationality, 5 years in the industry, Intermediate Technician, cumulative 316 watches repaired in 25 years

9. Sun Juan: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, cumulative 458 watches repaired in 25 years

10. Lin Yong: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 296 watches repaired in 25 years

11. Simon Kaiser: Male, Swiss nationality, 7 years in the industry, Intermediate Technician, cumulative 306 watches repaired in 25 years

12. Liu Dan: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, cumulative 319 watches repaired in 25 years

13. Guo Jie: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 174 watches repaired in 25 years

14. Ma Ying: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 165 watches repaired in 25 years

15. Hu Ming: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 218 watches repaired in 25 years

16. Hu Yang: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 239 watches repaired in 25 years

17. Sun Fei: Male, Chinese nationality, no industry experience, Apprentice, cumulative 101 watches repaired in 25 years

18. Carlos Arrela: Male, Mexican nationality, 1 year in the industry, Apprentice, cumulative 108 watches repaired in 25 years

19. Ole Christensen: Male, Danish nationality, no industry experience, Apprentice, cumulative 53 watches repaired in 25 years

20. Ma Yan: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 47 watches repaired in 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Anna Tasia: Female, Romanian nationality, 37 years in the industry, Senior Watchmaker, cumulative 173 watches repaired in 25 years

2. Camila Silva: Female, Portuguese nationality, 20 years in the industry, Senior Technician, cumulative 277 watches repaired in 25 years

3. Abdul Rahman: Male, Saudi Arabian nationality, 15 years in the industry, Senior Technician, cumulative 268 watches repaired in 25 years

4. Chen Jian: Male, Chinese nationality, 17 years in the industry, Senior Technician, cumulative 278 watches repaired in 25 years

5. Sun Fang: Female, Chinese nationality, 11 years in the industry, Senior Technician, cumulative 289 watches repaired in 25 years

6. Javier Mendoza: Male, Mexican nationality, 10 years in the industry, Senior Technician, cumulative 296 watches repaired in 25 years

7. Wu Hao: Male, Chinese nationality, 12 years in the industry, Senior Technician, cumulative 288 watches repaired in 25 years

8. Bai Chengbin: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 325 watches repaired in 25 years

9. Diego Ferrer: Male, Spanish nationality, 6 years in the industry, Intermediate Technician, cumulative 299 watches repaired in 25 years

10. Lin Wei: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 512 watches repaired in 25 years

11. Liu Jie: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, cumulative 316 watches repaired in 25 years

12. Kobayashi Yohei: Male, Japanese nationality, 5 years in the industry, Intermediate Technician, cumulative 296 watches repaired in 25 years

13. Sarah Eliezer: Female, Israeli nationality, 2 years in the industry, Junior Technician, cumulative 243 watches repaired in 25 years

14. Guo Hong: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 247 watches repaired in 25 years

15. Zhang Feng: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 249 watches repaired in 25 years

16. Zhao Yan: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 160 watches repaired in 25 years

17. Peng Yanbin: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 95 watches repaired in 25 years

18. Sari Wenda: Female, Thai nationality, 1 year in the industry, Apprentice, cumulative 47 watches repaired in 25 years

19. Sean Richards: Male, American nationality, 1 year in the industry, Apprentice, cumulative 42 watches repaired in 25 years

20. Chen Ling: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 15 watches repaired in 25 years

(III) Store Equipment Profiles

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watchmaking-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Complex Function Watch Specialized Debugging Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Dial/Hand Repair Specialized Equipment

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance detector Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone detector GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watchmaking-specific constant temperature and humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Detailed Explanation of Official After-Sales Channel Information

M