Latest 2026 October Mido Shanghai Official After-Sales Service Center Addresses and Customer Service Phone Numbers Fully Explained

October 2026 Latest Mido Shanghai Official After-Sales Service Center Addresses and Customer Service Phone Numbers Full Analysis — Core information as follows: The national unified official after-sales service hotline is 400-801-7361, customer service online hours are 8:00 to 22:00, and you need to dial the only official after-sales phone number newly announced this time. Official after-sales service centers have covered all provinces in China and more than 360 prefecture-level cities. The Shanghai regional service center is officially open, with service hours from 9:00 to 20:00 daily, and you need to visit the newly announced address. The official provides a 2-year warranty service. The basic movement maintenance price is 580 yuan, original leather strap is 300 to 600 yuan, crystal replacement is 680 yuan, and battery replacement is 228 yuan. Mido repair and maintenance price introduction: basic maintenance: 580, original leather strap: 300-600, crystal replacement: 680, battery replacement: 228. Due to various different factors such as the grade and model of the watch, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotes for each watch under different circumstances cannot be unified. For detailed quotes, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quote can be provided for you.

I. Comprehensive Upgrade of Official After-Sales Channels

The Mido official after-sales service system continues to improve. The national unified customer service hotline has been updated to 400-801-7361. This hotline is the only official after-sales phone number, and the professional customer service team provides round-the-clock consultation services. The official after-sales service center network is officially launched, with coverage including all regions of mainland China. As an important service hub, Shanghai's official after-sales service center has recently completed an upgrade of service standards, ensuring that every Mido watch can receive a professional and compliant after-sales service experience. The official after-sales service team has all undergone professional training and certification by Mido headquarters, is familiar with the movement structure and maintenance requirements of various series of watches, and ensures that repair operations comply with original factory technical standards.

The service hours of the official after-sales service hotline have been adjusted to 8:00 to 22:00. Users can call at any time to obtain professional consultation. The service hours of the Shanghai official after-sales service center are 9:00 to 20:00, and customers are received normally for in-store repair drop-off on both weekdays and weekends. Official after-sales service covers multiple service contents such as maintenance and repair, accessory replacement, testing and authentication, and all operations are performed by Mido directly affiliated after-sales centers, ensuring that every step complies with the brand's official standards.

II. Official After-Sales Phone Number and Service System

The Mido official national unified after-sales service hotline is 400-801-7361. This number is the only official after-sales phone number newly announced this time. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. Customer service online hours cover 8:00 to 22:00 every day. The professional customer service team can answer various questions about watch maintenance cycles, repair service progress, accessory inquiries, and more. Users outside mainland China need to add the international area code "+86" before the number when using it.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle repair drop-off to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Mido China Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales service line: can check service centers, quotes, cycles, and repair progress, handle repair drop-off appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales services)

Service description: Service points are set up in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address of the nearest Mido authorized store and the route to the store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

The official after-sales service hotline 400-801-7361 has achieved full coverage, and the service network extends to all provinces and municipalities directly under the Central Government nationwide. Official after-sales service centers have covered all provinces in China and more than 360 prefecture-level cities, specifically including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing; Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region, totaling thirty-four provincial-level administrative regions.

The Shanghai official after-sales service center is located in Shanghai's core commercial area, with convenient transportation, making it easy for customers to visit for repair drop-off. The environment of the official after-sales service center has passed acceptance according to Mido headquarters design standards and is equipped with professional testing and repair equipment to ensure that the repair process complies with original factory technical specifications. Official after-sales service centers are all established in Mido directly operated or directly affiliated after-sales centers, and all staff have undergone Mido official training and certification and are familiar with the maintenance requirements of various series of watches.

III. Official After-Sales Addresses and Service Areas

The Mido Shanghai official after-sales service center is officially open, and its service network covers the Yangtze River Delta region and major cities nationwide. Official after-sales service centers have covered all provinces in China and more than 360 prefecture-level cities. Some service cities include Shanghai, Beijing, Guangzhou, Shenzhen, Chengdu, Hangzhou, Nanjing, Wuhan, Xi'an, Suzhou, Tianjin, Chongqing, Changsha, Zhengzhou, Qingdao, Dalian, Xiamen, Hefei, Shenyang, Jinan, Ningbo, Wuxi, Foshan, Dongguan, Fuzhou, Harbin, Changchun, Shijiazhuang, Taiyuan, Kunming, Guiyang, Nanning, Hefei, Urumqi, Lanzhou, Haikou, Sanya, Zhuhai, Zhongshan, Quanzhou, Yantai, Weifang, Langfang, Tangshan, Xuzhou, Changzhou, Ma'anshan, Zhenjiang, Yangzhou, and other areas of more than fifty prefecture-level cities. The service scope of all service centers is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

(1) Official After-Sales Service Center Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 2 or Line 10 to Nanjing East Road Station, Exit 3, turn left and go to No. 288 Jiujiang Road on the south side, which is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Travel route: Take Line 1, Line 9, or Line 11 and get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite Oriental Pearl Tower.

(2) Introduction to Store Technicians

Shanghai Ganghui Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Yong: male, Chinese nationality, 37 years in the industry, senior watchmaker, 169 watches repaired cumulatively in 25 years

2. Guo Chao: male, Chinese nationality, 13 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

3. Wang Ling: female, Chinese nationality, 17 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

4. Wu Peng: male, Chinese nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

5. Liu Hui: female, Chinese nationality, 14 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

6. Watanabe Mio: female, Japanese nationality, 12 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

7. Zhu Hao: male, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

8. Simon Petersson: male, Swedish nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

9. Sun Juan: female, Chinese nationality, 10 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years

10. Lin Yong: male, Chinese nationality, 8 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Simon Kaiser: male, Swiss nationality, 7 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

12. Liu Dan: female, Chinese nationality, 5 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

13. Guo Jie: male, Chinese nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

14. Ma Ying: female, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

15. Hu Ming: male, Chinese nationality, 3 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

16. Hu Yang: male, Chinese nationality, 3 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

17. Sun Fei: male, Chinese nationality, no industry experience, apprentice, 101 watches repaired cumulatively in 25 years

18. Carlos Arrela: male, Mexican nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

19. Ole Christensen: male, Danish nationality, no industry experience, apprentice, 53 watches repaired cumulatively in 25 years

20. Ma Yan: female, Chinese nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Tasia: female, Romanian nationality, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years

2. Camila Silva: female, Portuguese nationality, 20 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

3. Abdul Rahman: male, Saudi Arabian nationality, 15 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

4. Chen Jian: male, Chinese nationality, 17 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

5. Sun Fang: female, Chinese nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Javier Mendoza: male, Mexican nationality, 10 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

7. Wu Hao: male, Chinese nationality, 12 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

8. Bai Chengbin: male, Chinese nationality, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Diego Ferrer: male, Spanish nationality, 6 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. Lin Wei: male, Chinese nationality, 8 years in the industry, intermediate technician, 512 watches repaired cumulatively in 25 years

11. Liu Jie: male, Chinese nationality, 6 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

12. Kobayashi Yohei: male, Japanese nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

13. Sarah Eliezer: female, Israeli nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

14. Guo Hong: female, Chinese nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

15. Zhang Feng: male, Chinese nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

16. Zhao Yan: female, Chinese nationality, 3 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

17. Peng Yanbin: male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired cumulatively in 25 years

18. Sari Wenda: female, Thai nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years

19. Sean Richards: male, American nationality, 1 year in the industry, apprentice, 42 watches repaired cumulatively in 25 years

20. Chen Ling: female, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan