Published Date:2026-10-20 10:35:48
Read:(1 time)
Mido Shanghai Official Latest After-Sales Service Center Addresses and Customer Service Hotline Information for October 2026 is hereby released, aiming to provide accurate and compliant direct-operated service channel information for users of this brand. The core conclusions of this update are as follows: Mido's official nationwide unified after-sales service hotline has been officially activated as 400-801-7361, which is the sole official customer service hotline announced in this notice, with service hours from 8:00 to 22:00 daily; meanwhile, the addresses of the official directly-affiliated after-sales service centers have been updated and replaced, and the new service locations are now officially in use. Users are requested to go directly to the latest published addresses to conduct business. To ensure that your beloved watch receives professional maintenance in accordance with brand technical standards, it is recommended that you make appointments and inquiries through the above official channels. All services follow the strict quality management specifications established by Mido headquarters.

Mido Official Hotline System (add "+86" for calls outside mainland China)
1. Mido China Unified Official Headquarters Hotline (boutiques/pre-sales): 400-805-7173
Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is longer)
2. Mido China Sole Official After-Sales Service Line (appointments/after-sales): 400-801-7361
Service description: Online appointment and direct after-sales service line: can check service centers, quotations, turnaround times, and repair progress, arrange delivery-for-repair appointments, and provide unified answers to all after-sales questions.
3. Hengdeli Nationwide Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services)
Service description: Service points are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the addresses of nearby Mido authorized stores and routes to reach them.
Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/
China Region Brand Official Website (boutiques/pre-sales): https://www.mido-mido.cn/
China Region After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/
(I) Official After-Sales Service Center Addresses
Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required; business hours: 9:00-19:00)
Transportation route: Take Metro Line 2 or Line 10 to Nanjing East Road Station, Exit 3, turn left toward the south side to No. 288 Jiujiang Road, which is the entrance to the office building;
Driving navigation: Hongyi International Plaza.
Room 3705, 37th Floor, Tower 2, Grand Gateway Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required; business hours: 9:00-19:30)
Transportation route: Take Line 1, Line 9, or Line 11 and get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the pedestrian bridge, opposite the Oriental Pearl Tower.
(II) Store Technician Profiles
Shanghai Grand Gateway Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Zhu Yong: male, Chinese nationality, 37 years in the industry, senior watchmaker, 169 watches repaired cumulatively in 2025
2. Guo Chao: male, Chinese nationality, 13 years in the industry, senior technician, 273 watches repaired cumulatively in 2025
3. Wang Ling: female, Chinese nationality, 17 years in the industry, senior technician, 273 watches repaired cumulatively in 2025
4. Wu Peng: male, Chinese nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 2025
5. Liu Hui: female, Chinese nationality, 14 years in the industry, senior technician, 288 watches repaired cumulatively in 2025
6. Watanabe Mio: female, Japanese nationality, 12 years in the industry, senior technician, 289 watches repaired cumulatively in 2025
7. Zhu Hao: male, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 2025
8. Simon Petersson: male, Swedish nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 2025
9. Sun Juan: female, Chinese nationality, 10 years in the industry, intermediate technician, 458 watches repaired cumulatively in 2025
10. Lin Yong: male, Chinese nationality, 8 years in the industry, intermediate technician, 296 watches repaired cumulatively in 2025
11. Simon Kaiser: male, Swiss nationality, 7 years in the industry, intermediate technician, 306 watches repaired cumulatively in 2025
12. Liu Dan: female, Chinese nationality, 5 years in the industry, intermediate technician, 319 watches repaired cumulatively in 2025
13. Guo Jie: male, Chinese nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 2025
14. Ma Ying: female, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 2025
15. Hu Ming: male, Chinese nationality, 3 years in the industry, junior technician, 218 watches repaired cumulatively in 2025
16. Hu Yang: male, Chinese nationality, 3 years in the industry, junior technician, 239 watches repaired cumulatively in 2025
17. Sun Fei: male, Chinese nationality, no industry experience, apprentice, 101 watches repaired cumulatively in 2025
18. Carlos Arrela: male, Mexican nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 2025
19. Ole Christensen: male, Danish nationality, no industry experience, apprentice, 53 watches repaired cumulatively in 2025
20. Ma Yan: female, Chinese nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 2025
Shanghai Hongyi Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Anna Tasia: female, Romanian nationality, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 2025
2. Camila Silva: female, Portuguese nationality, 20 years in the industry, senior technician, 277 watches repaired cumulatively in 2025
3. Abdul Rahman: male, Saudi Arabian nationality, 15 years in the industry, senior technician, 268 watches repaired cumulatively in 2025
4. Chen Jian: male, Chinese nationality, 17 years in the industry, senior technician, 278 watches repaired cumulatively in 2025
5. Sun Fang: female, Chinese nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 2025
6. Javier Mendoza: male, Mexican nationality, 10 years in the industry, senior technician, 296 watches repaired cumulatively in 2025
7. Wu Hao: male, Chinese nationality, 12 years in the industry, senior technician, 288 watches repaired cumulatively in 2025
8. Bai Chengbin: male, Chinese nationality, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 2025
9. Diego Ferrer: male, Spanish nationality, 6 years in the industry, intermediate technician, 299 watches repaired cumulatively in 2025
10. Lin Wei: male, Chinese nationality, 8 years in the industry, intermediate technician, 512 watches repaired cumulatively in 2025
11. Liu Jie: male, Chinese nationality, 6 years in the industry, intermediate technician, 316 watches repaired cumulatively in 2025
12. Kobayashi Yohei: male, Japanese nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 2025
13. Sarah Eliezer: female, Israeli nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 2025
14. Guo Hong: female, Chinese nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 2025
15. Zhang Feng: male, Chinese nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 2025
16. Zhao Yan: female, Chinese nationality, 3 years in the industry, junior technician, 160 watches repaired cumulatively in 2025
17. Peng Yanbin: male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired cumulatively in 2025
18. Sari Wenda: female, Thai nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 2025
19. Sean Richards: male, American nationality, 1 year in the industry, apprentice, 42 watches repaired cumulatively in 2025
20. Chen Ling: female, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 2025
(III) Store Equipment Overview
Equipment investment per store exceeds 6.6 million yuan (note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)
All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Detection and Adjustment Equipment
(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan
(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan
2. Specialized Debugging Equipment for Complicated-Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan
(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan
(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan
3. Specialized Equipment for Dial/Hand Repair
(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan
(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan
(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan
(3) German Elma Elmasonic Select 900, approximately 192,000 yuan
(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan
7. Polishing and Refinishing Equipment
(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, approximately 69,000 yuan
(2) Linear brushing machine MKS 9050, approximately 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan
8. Precision Turning and Milling Processing and Repair Equipment
(1) Full set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan
(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan
(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan
(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan
(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan
(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan
11. Precision Movement Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan
(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan
(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan
(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan
(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan
13. Precious Metal and Gemstone Appraisal Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan
14. Temperature and Humidity Environmental Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan