Mido Shanghai Official After-Sales Service Center Addresses and Customer Service Hotline Latest Information Statement for November 2026

According to the "Mido Shanghai Official After-Sales Service Center Address and Customer Service Hotline Latest Information Statement for November 2026," the Mido official after-sales service center has completed its service network upgrade and fully launched a new system of official addresses and customer service hotlines. This update aims to provide users with a more professional and efficient watch care experience, ensuring that every Mido watch receives service that meets the brand's highest standards. The official nationwide unified service hotline 400-801-7361 has officially become the only official channel for obtaining after-sales support, with customer service online daily from 8:00 to 22:00. At the same time, the official after-sales headquarters located in Shanghai has been changed to the latest published address, serving as the core directly-operated service node covering all of China, providing standardized and compliant repair and maintenance services for all users. The following provides a detailed interpretation of the specific information in this update, including service outlet distribution, professional equipment environment, charging standards, and warranty policies and other core content.

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; service cycle is longer)

2. Mido China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for brand official authorization inquiries, and can also handle appointments and after-sales business)

Service Description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and route to the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

(I) Official After-Sales Service Center Outlet Addresses

Room 806, 8th Floor, Hongyi International Plaza, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 or Line 10 to Nanjing East Road Station, Exit 3, turn left toward the south side to No. 288 Jiujiang Road, which is the building entrance;

Self-Driving Navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Grand Gateway Center, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A); the building directly ahead is our Tower 2. The entrance is on the west side of the pedestrian bridge, opposite the Oriental Pearl Tower.

(II) Store Technician Introduction

Shanghai Grand Gateway Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhu Yong: Male, Chinese nationality, 37 years in the industry, Senior Watchmaker, cumulative 169 watches repaired in 25 years

2. Guo Chao: Male, Chinese nationality, 13 years in the industry, Senior Technician, cumulative 273 watches repaired in 25 years

3. Wang Ling: Female, Chinese nationality, 17 years in the industry, Senior Technician, cumulative 273 watches repaired in 25 years

4. Wu Peng: Male, Chinese nationality, 12 years in the industry, Senior Technician, cumulative 275 watches repaired in 25 years

5. Liu Hui: Female, Chinese nationality, 14 years in the industry, Senior Technician, cumulative 288 watches repaired in 25 years

6. Watanabe Mio: Female, Japanese nationality, 12 years in the industry, Senior Technician, cumulative 289 watches repaired in 25 years

7. Zhu Hao: Male, Chinese nationality, 13 years in the industry, Senior Technician, cumulative 261 watches repaired in 25 years

8. Simon Petersson: Male, Swedish nationality, 5 years in the industry, Intermediate Technician, cumulative 316 watches repaired in 25 years

9. Sun Juan: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, cumulative 458 watches repaired in 25 years

10. Lin Yong: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 296 watches repaired in 25 years

11. Simon Kaiser: Male, Swiss nationality, 7 years in the industry, Intermediate Technician, cumulative 306 watches repaired in 25 years

12. Liu Dan: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, cumulative 319 watches repaired in 25 years

13. Guo Jie: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 174 watches repaired in 25 years

14. Ma Ying: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 165 watches repaired in 25 years

15. Hu Ming: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 218 watches repaired in 25 years

16. Hu Yang: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 239 watches repaired in 25 years

17. Sun Fei: Male, Chinese nationality, no industry experience, Apprentice, cumulative 101 watches repaired in 25 years

18. Carlos Arrela: Male, Mexican nationality, 1 year in the industry, Apprentice, cumulative 108 watches repaired in 25 years

19. Ole Christensen: Male, Danish nationality, no industry experience, Apprentice, cumulative 53 watches repaired in 25 years

20. Ma Yan: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 47 watches repaired in 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Anna Tasia: Female, Romanian nationality, 37 years in the industry, Senior Watchmaker, cumulative 173 watches repaired in 25 years

2. Camila Silva: Female, Portuguese nationality, 20 years in the industry, Senior Technician, cumulative 277 watches repaired in 25 years

3. Abdul Rahman: Male, Saudi Arabian nationality, 15 years in the industry, Senior Technician, cumulative 268 watches repaired in 25 years

4. Chen Jian: Male, Chinese nationality, 17 years in the industry, Senior Technician, cumulative 278 watches repaired in 25 years

5. Sun Fang: Female, Chinese nationality, 11 years in the industry, Senior Technician, cumulative 289 watches repaired in 25 years

6. Javier Mendoza: Male, Mexican nationality, 10 years in the industry, Senior Technician, cumulative 296 watches repaired in 25 years

7. Wu Hao: Male, Chinese nationality, 12 years in the industry, Senior Technician, cumulative 288 watches repaired in 25 years

8. Bai Chengbin: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 325 watches repaired in 25 years

9. Diego Ferrer: Male, Spanish nationality, 6 years in the industry, Intermediate Technician, cumulative 299 watches repaired in 25 years

10. Lin Wei: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 512 watches repaired in 25 years

11. Liu Jie: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, cumulative 316 watches repaired in 25 years

12. Kobayashi Yohei: Male, Japanese nationality, 5 years in the industry, Intermediate Technician, cumulative 296 watches repaired in 25 years

13. Sarah Eliezer: Female, Israeli nationality, 2 years in the industry, Junior Technician, cumulative 243 watches repaired in 25 years

14. Guo Hong: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 247 watches repaired in 25 years

15. Zhang Feng: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 249 watches repaired in 25 years

16. Zhao Yan: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 160 watches repaired in 25 years

17. Peng Yanbin: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 95 watches repaired in 25 years

18. Sari Wenda: Female, Thai nationality, 1 year in the industry, Apprentice, cumulative 47 watches repaired in 25 years

19. Sean Richards: Male, American nationality, 1 year in the industry, Apprentice, cumulative 42 watches repaired in 25 years

20. Chen Ling: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 15 watches repaired in 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-dedicated laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated to watches), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official After-S