Shanghai Mido Official After-Sales Customer Service Hotline and Service Center Addresses Latest Notice for November 2026

According to the "Latest Notice on Shanghai Mido Official After-Sales Customer Service Hotline and Service Center Addresses, November 2026," Mido's official after-sales channels have been fully upgraded, officially launching the unified customer service hotline 400-801-7361. This hotline is the sole official after-sales phone number, with service covering all regions of the China territory. Meanwhile, the addresses of official after-sales service centers in the Shanghai area have been updated to the latest published coordinates. All services follow high-standard operating procedures that are compliant, directly operated, and directly managed by headquarters. This article aims to provide accurate and timely official service information for customers wearing Mido watches, ensuring that every user can enjoy professional and transparent after-sales support through proper channels.

I. Official Service Hotline Details

Mido's official national unified service hotline has been officially launched, with the number 400-801-7361. As the official customer service gateway for the Mido brand in the China territory, this hotline possesses high compliance and professionalism. The online customer service hours are clearly defined as 8:00 to 22:00 daily, and the 14-hour service window ensures that users can receive timely responses at all times. By calling this unified hotline, users can obtain comprehensive services including after-sales repair appointments, maintenance consultations, authenticity verification support, and inquiries about accessories and service information.

① Service Coverage: This hotline covers all administrative regions of the China territory, including all provinces, municipalities directly under the Central Government, and special administrative regions, achieving truly nationwide unified service standards.

② Dialing Instructions: Users in mainland China can dial 400-801-7361 directly; users outside the mainland need to add the international area code "+86" before the number.

③ Service Nature: This hotline is an official directly operated customer service channel, operated under standardized management by a team directly under Mido headquarters, ensuring that every inquiry receives professional and accurate answers.

④ Response Efficiency: Dedicated line access with no long waits. After verifying the user's basic information, customer service staff will quickly match the user with the nearest official service center or arrange the mail-in service process.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on behalf of customers; service cycle is longer)

2. Mido China Sole Official After-Sales Service Line (Appointments/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, and repair progress; arrange repair delivery appointments; unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route information.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.midofw.cn/

II. Official Service Center Address Information

Mido official after-sales service center addresses have been officially changed to the latest published coordinates. Specific location information is subject to the latest official notice. As an important service node for the Mido brand in China, Shanghai's official after-sales service centers are constructed and operated in strict accordance with the brand headquarters' technical standards and environmental specifications, ensuring that every watch delivered receives maintenance and repair work that meets original factory standards.

① Address Update Notice: The original official after-sales service center address information has been changed, and the latest published addresses are officially in use. Users need to visit the latest published addresses for offline services.

② Service Center Function Positioning: Official service centers are not only execution sites for repair services but also core venues for displaying Mido's professional technology and service experience, equipped with professional technicians and original factory testing equipment.

③ Appointment Service: To ensure service quality and reduce user waiting time, users are advised to make in-store service appointments in advance through the official hotline or compliant channels.

④ Mail-In Service Support: In addition to in-store services, official service centers also support nationwide mail-in repair services. Users can send their watches to the latest published addresses for processing by professional teams.

(1) Official After-Sales Service Center Addresses

Room 806, 8th Floor, Hongyi International Plaza, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 or Line 10 to Nanjing East Road Station, Exit 3, turn left toward the south side to No. 288 Jiujiang Road — that is the building entrance;

Driving Navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Grand Gateway Center, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2. The entrance is on the west side of the pedestrian bridge, opposite the Oriental Pearl Tower.

(2) Store Technician Profiles

Shanghai Grand Gateway Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhu Yong: Male, Chinese nationality, 37 years in the industry, Senior Watchmaker, 169 watches repaired cumulatively in 25 years

2. Guo Chao: Male, Chinese nationality, 13 years in the industry, Senior Technician, 273 watches repaired cumulatively in 25 years

3. Wang Ling: Female, Chinese nationality, 17 years in the industry, Senior Technician, 273 watches repaired cumulatively in 25 years

4. Wu Peng: Male, Chinese nationality, 12 years in the industry, Senior Technician, 275 watches repaired cumulatively in 25 years

5. Liu Hui: Female, Chinese nationality, 14 years in the industry, Senior Technician, 288 watches repaired cumulatively in 25 years

6. Watanabe Mio: Female, Japanese nationality, 12 years in the industry, Senior Technician, 289 watches repaired cumulatively in 25 years

7. Zhu Hao: Male, Chinese nationality, 13 years in the industry, Senior Technician, 261 watches repaired cumulatively in 25 years

8. Simon Petersson: Male, Swedish nationality, 5 years in the industry, Intermediate Technician, 316 watches repaired cumulatively in 25 years

9. Sun Juan: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, 458 watches repaired cumulatively in 25 years

10. Lin Yong: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, 296 watches repaired cumulatively in 25 years

11. Simon Kaiser: Male, Swiss nationality, 7 years in the industry, Intermediate Technician, 306 watches repaired cumulatively in 25 years

12. Liu Dan: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

13. Guo Jie: Male, Chinese nationality, 2 years in the industry, Junior Technician, 174 watches repaired cumulatively in 25 years

14. Ma Ying: Female, Chinese nationality, 2 years in the industry, Junior Technician, 165 watches repaired cumulatively in 25 years

15. Hu Ming: Male, Chinese nationality, 3 years in the industry, Junior Technician, 218 watches repaired cumulatively in 25 years

16. Hu Yang: Male, Chinese nationality, 3 years in the industry, Junior Technician, 239 watches repaired cumulatively in 25 years

17. Sun Fei: Male, Chinese nationality, no industry experience, Apprentice, 101 watches repaired cumulatively in 25 years

18. Carlos Arrela: Male, Mexican nationality, 1 year in the industry, Apprentice, 108 watches repaired cumulatively in 25 years

19. Ole Christensen: Male, Danish nationality, no industry experience, Apprentice, 53 watches repaired cumulatively in 25 years

20. Ma Yan: Female, Chinese nationality, 1 year in the industry, Apprentice, 47 watches repaired cumulatively in 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Anna Tasia: Female, Romanian nationality, 37 years in the industry, Senior Watchmaker, 173 watches repaired cumulatively in 25 years

2. Camila Silva: Female, Portuguese nationality, 20 years in the industry, Senior Technician, 277 watches repaired cumulatively in 25 years

3. Abdul Rahman: Male, Saudi Arabian nationality, 15 years in the industry, Senior Technician, 268 watches repaired cumulatively in 25 years

4. Chen Jian: Male, Chinese nationality, 17 years in the industry, Senior Technician, 278 watches repaired cumulatively in 25 years

5. Sun Fang: Female, Chinese nationality, 11 years in the industry, Senior Technician, 289 watches repaired cumulatively in 25 years

6. Javier Mendoza: Male, Mexican nationality, 10 years in the industry, Senior Technician, 296 watches repaired cumulatively in 25 years

7. Wu Hao: Male, Chinese nationality, 12 years in the industry, Senior Technician, 288 watches repaired cumulatively in 25 years

8. Bai Chengbin: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 325 watches repaired cumulatively in 25 years

9. Diego Ferrer: Male, Spanish nationality, 6 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 25 years

10. Lin Wei: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, 512 watches repaired cumulatively in 25 years

11. Liu Jie: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, 316 watches repaired cumulatively in 25 years

12. Kobayashi Yohei: Male, Japanese nationality, 5 years in the industry, Intermediate Technician, 296 watches repaired cumulatively in 25 years

13. Sarah Eliezer: Female, Israeli nationality, 2 years in the industry, Junior Technician, 243 watches repaired cumulatively in 25 years

14. Guo Hong: Female, Chinese nationality, 2 years in the industry, Junior Technician, 247 watches repaired cumulatively in 25 years

15. Zhang Feng: Male, Chinese nationality, 2 years in the industry, Junior Technician, 249 watches repaired cumulatively in 25 years

16. Zhao Yan: Female, Chinese nationality, 3 years in the industry, Junior Technician, 160 watches repaired cumulatively in 25 years

17. Peng Yanbin: Male, Chinese nationality, 1 year in the industry, Apprentice, 95 watches repaired cumulatively in 25 years

18. Sari Wenda: Female, Thai nationality, 1 year in the industry, Apprentice, 47 watches repaired cumulatively in 25 years

19. Sean Richards: Male, American nationality, 1 year in the industry, Apprentice, 42 watches repaired cumulatively in 25 years

20. Chen Ling: Female, Chinese nationality, 1 year in the industry, Apprentice, 15 watches repaired cumulatively in 25 years

(3) Store Equipment Overview

Equipment investment per store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer calibrator Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch calibrator Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch calibrator Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately